Privacy Policy

Information We Collect

At UniGear (The UniGear), we collect information that you provide directly to us, as well as information automatically collected when you visit our website, interact with our services, or communicate with us.

Information You Provide to Us

• Personal Identification: Name, email address, phone number, company name, and shipping/billing address when you submit an inquiry or place an order.
• Order Information: Product details, order quantities, customization specifications, sizing requirements, and design files you upload for custom orders.
• Communication Data: Any messages, emails, or WhatsApp conversations you send through our website or directly to our sales team.
• Payment Information: Payment details processed securely through our payment processors for order fulfillment.

Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device type.
• Usage Data: Pages visited, time spent on pages, referral source, and browsing patterns on our website.
• Location Data: General geographic location based on IP address for shipping and service purposes.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our custom sportswear manufacturing services. Specifically, we use your information to:

• Process and fulfill your custom sportswear orders, including production, quality control, and shipping.
• Respond to your inquiries via WhatsApp, email, or Alibaba messaging regarding product availability, pricing, and customization options.
• Create design mockups and samples based on your specifications and brand requirements.
• Send order confirmations, production updates, and shipping notifications.
• Improve our website functionality, product offerings, and customer service experience.
• Send promotional communications (with your consent) about new products, seasonal offers, and company updates.
• Comply with legal obligations and resolve any disputes that may arise.

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share your information in the following limited circumstances:

• Shipping Partners: We share shipping addresses and contact details with DHL, FedEx, and UPS to deliver your orders worldwide from our Sialkot factory and Melbourne hub.
• Payment Processors: Payment information is shared with secure payment processors solely for transaction processing.
• Alibaba Platform: Order and communication data shared through our verified Alibaba storefront for B2B transactions.
• Legal Requirements: When required by law, court order, or governmental authority to comply with legal obligations.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, with prior notice to you.

Data Security & Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology.
• Secure Servers: Your data is stored on secure servers with restricted access and regular security audits.
• Access Controls: Only authorized UniGear staff members have access to your personal information on a need-to-know basis.
• Payment Security: Payment processing is handled by PCI-DSS compliant payment processors. We do not store full credit card details on our servers.
• Regular Audits: We regularly review our data collection, storage, and processing practices to ensure security compliance.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve our services.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including session management and security features.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve user experience.
• Preference Cookies: Remember your preferences such as language, region, and browsing preferences.
• Marketing Cookies: Used (with consent) to deliver relevant advertisements and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications at any time by contacting us or using the unsubscribe link.
• Data Portability: Request a portable copy of your data in a commonly used format.
• Withdraw Consent: Withdraw consent for data processing where processing is based on consent.

To exercise any of these rights, please contact us at sales@theunigear.com. We will respond to your request within 30 days.

International Data Transfers

As a global custom sportswear manufacturer with operations in Sialkot, Pakistan and Melbourne, Australia, your personal information may be transferred to and processed in countries other than your country of residence.

When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities.
• Adequacy decisions by relevant regulatory bodies where applicable.
• Appropriate technical and organizational security measures for all data transfers.

Children's Privacy

Our services are designed for businesses, sports teams, and organizations (B2B). We do not knowingly collect personal information from children under the age of 16. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 16, please contact us immediately at sales@theunigear.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy.
• Post a prominent notice on our website before the changes take effect.
• Notify you via email if the changes significantly affect how we use your personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following channels:

We aim to respond to all legitimate requests within 48 hours during business hours. In exceptional circumstances, it may take us up to 30 days to respond, in which case we will notify you.