Refund & Returns Policy

Overview & Commitment

At UniGear, we take pride in delivering premium custom sportswear, casual wear, and fitness apparel manufactured to the highest standards. We understand that custom orders require special attention, and we are committed to ensuring your complete satisfaction with every order.

Our return and refund policy is designed to be fair, transparent, and customer-friendly while accounting for the custom nature of our products. We want you to feel confident when placing an order with us, knowing that we stand behind the quality of our work.

Return Eligibility

To be eligible for a return or refund, your order must meet the following criteria:

• Timeframe: Returns must be initiated within 14 days of receiving your order.
• Condition: Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
• Packaging: Items should be returned in their original packaging where possible.
• Documentation: Provide clear photos of any defects or issues along with your order number.
• Proof of Purchase: A valid order confirmation or invoice is required for all returns.

Custom Orders Policy

Since the majority of our products are custom-made to your specifications, our return policy for custom orders differs from standard retail returns. Please review the following carefully:

What IS Covered for Custom Orders

• Manufacturing defects (stitching errors, fabric defects, printing errors)
• Incorrect specifications (wrong size, color, or design compared to approved mockup)
• Wrong items shipped (different product than ordered)
• Missing items from your order

What is NOT Covered for Custom Orders

• Change of mind after order placement and design approval
• Sizing issues when customer-provided measurements were used
• Color variations due to screen display differences (minor variations are normal with sublimation printing)
• Items damaged due to improper care or washing

How to Initiate a Return

Follow these simple steps to initiate a return or refund request:

Refund Process & Timeline

Once your return is received and inspected, here's what to expect:

• Inspection Period: 3-5 business days after we receive your returned item.
• Approval Notification: You will be notified via email whether your return has been approved or rejected.
• Refund Processing: Approved refunds are processed within 5-7 business days.
• Refund Method: Refunds are issued to the original payment method used for the purchase.
• Bank Processing: Please allow an additional 5-10 business days for your bank or credit card company to process the refund.

Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

• Document Immediately: Take clear photos of the damage or defect as soon as you discover it. Do not use or wash the item.
• Contact Within 7 Days: Report damaged or defective items within 7 days of delivery for fastest resolution.
• Free Replacement: Defective items will be replaced free of charge, including return shipping costs.
• Priority Processing: Defective item claims are prioritized and processed within 24-48 hours.

Exchange Policy

We offer exchanges under the following conditions:

Eligible for Exchange

• Wrong size shipped (our error)
• Wrong color shipped (our error)
• Manufacturing defect requiring replacement

Not Eligible for Exchange

• Customer ordered wrong size (based on customer-provided measurements)
• Change of mind on custom orders
• Items that have been worn, washed, or altered

For exchanges due to our error, we will cover all shipping costs both ways. For exchanges due to customer preference on custom orders, the customer is responsible for return shipping costs.

Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

• Custom orders that match the approved design mockup and specifications
• Items that have been worn, washed, or show signs of use
• Items returned after 14 days from delivery date
• Items without original packaging or tags (where applicable)
• Items damaged due to improper care, washing, or use
• Items with customer-provided sizing errors
• Sample orders (unless defective)

Shipping Returns

Here's what you need to know about return shipping:

• Defective/Wrong Items: We cover all return shipping costs for defective or incorrectly shipped items.
• Customer-Initiated Returns: Customer is responsible for return shipping costs for eligible returns.
• Return Address: Return shipping address will be provided with your Return Authorization number.
• Tracking: We recommend using a trackable shipping service for all returns.
• Insurance: We recommend insuring high-value returns as we cannot be responsible for items lost in transit.

Contact Us

If you have any questions about our refund and returns policy, or need to initiate a return, please contact us:

We aim to respond to all inquiries within 24 hours during business hours. For urgent matters, please contact us via WhatsApp for the fastest response.